Refund & Return Policy
1. Overview
Because our juices are fresh, perishable products, we are unable to accept returns once an order has been delivered or picked up. However, your satisfaction is very important to us and if something isn’t right, we’ll make it right.
2. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery with the following details:
Your order number
A photo of the issue (if applicable)
A short description of the problem
📩 Email us at contact@drinkdreamjuice.com, and our support team will review and respond within 24 hours.
We’ll gladly replace the item or provide a store credit for your next purchase if the issue is verified.
3. Late or Undelivered Orders
If your delivery hasn’t arrived by the expected time, please check your confirmation email or text updates first.
If there’s still a delay, reach out to us immediately at +1 718-807-6123, and we’ll track your order.
4. Order Cancellations
You may cancel your order within 1 hour of placing it by contacting us directly.
After this window, we begin cold-pressing your juices, and cancellations are no longer possible since ingredients are freshly prepared to order.
5. Quality Guarantee
We take pride in producing 100% natural, preservative-free juices. All bottles are handled in a temperature-controlled environment and delivered fresh.
If you ever receive a product that does not meet our quality standards, please notify us right away and we’ll make it right with a replacement or store credit.
6. Refund Method
Approved refunds (for damaged or missing items) are issued via the original payment method or as store credit, depending on your preference. Refunds typically process within 1–3 business days.
7. Contact Us
If you have any questions or concerns regarding this policy, reach out to our customer support team:
📧 contact@drinkdreamjuice.com
📞 +1 718-807-6123
📍 Los Angeles, CA 90019
Last Updated: 10/2025